Rental cars at Nashville Airport (BNA)

I recently rented a car and had the pleasure of being assisted by Breanna. In my 20 years of business and personal travel, I have never encountered such exceptional service. Here’s a breakdown of my experience: 1. **Friendliness & Helpfulness at Pick-Up:** Breanna was incredibly friendly and helpful from the moment I arrived. She greeted me with a warm smile and made me feel welcome. Her courteous and professional demeanor set a positive tone for the entire rental process. Breanna went above and beyond to ensure I had everything I needed and answered all my questions with patience and clarity. 2. **Wait Time at Counter:** The wait time at the counter was minimal, thanks to Breanna’s efficiency. She managed to handle the paperwork swiftly without making me feel rushed. Her ability to balance speed with thoroughness was impressive and greatly appreciated. 3. **Clarity of Prices and Fees:** Breanna provided a clear and concise explanation of all the prices and fees associated with the rental. She took the time to go over each document and option, ensuring I understood everything before proceeding. Her transparency and attention to detail made the process smooth and stress-free. Breanna is truly an asset to your company. Her exceptional service and dedication to customer satisfaction are invaluable. Employees like her are worth their weight in gold, and I would love to have someone like Breanna on my team.