Inspecting and reporting vehicle damage

New damage was noted on my returned rental vehicle. When will I be contacted about it?

It is normal practice to notify you within 2-5 working days. However, delays can occur over busy periods and bank holidays. 

How will I be contacted?  

The initial notification will be sent via email and/or postal mail. 

What happens if the vehicle is damaged during my rental period?  

If new damage is discovered on the vehicle, it will be noted when the vehicle is returned. Our Claims Department will investigate the damage claim and you will be charged the applicable cost of repair unless you purchased the Loss Damage Waiver and complied with the rental Terms and Conditions.