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Cancelling a reservation

What if I want to cancel my reservation? 

You can cancel your reservation either by logging onto ‘My Sixt ’ or contacting our US Reservations Team at reservations-usa@sixt.com. For Canada reservations please contact us at reservations-can@sixt.com.


Is there a fee to cancel a reservation?

If you have booked a pay later reservation, there is no charge to cancel or make changes to the reservation. You can cancel or make changes here. If you are unable to make the changes you require via the website, you can also contact us via mail reservations-usa@sixt.com. For Canada reservations please contact us at reservations-can@sixt.com.

Note: For corporate customers with individual agreements alternative prices and regulations can apply. 


How much will I get charged for cancelling a pre-paid booking?

Cancellation fees apply to all pre-paid bookings. However, the fee varies depending on when you cancel.

For reservations in the USA, the following applies:
If you cancel 24 hours or more before your scheduled pick-up time, you will be charged a $100 cancellation fee (plus tax, if applicable).
If you cancel less than 24 hours before your scheduled pick-up time, you will be charged a $200 cancellation fee (plus tax, if applicable).

For reservations in Canada applies:
If you cancel 24 hours or more before your scheduled pick-up time, you will be charged a 65 CAD cancellation fee (plus tax, if applicable).
If you cancel less than 24 hours before your scheduled pick-up time, you will be charged a 150 CAD cancellation fee (plus tax, if applicable).
 

Upon cancellation, your payment - minus the cancellation fee - will be refunded. You can cancel your pre-paid reservation online by providing us with your security code. You can find the security code in the confirmation email. If you need help, feel free to email our reservations team: reservations-usa@sixt.com. For Canada reservations please contact us at reservations-can@sixt.com​​​​​​​.


How much notice do I need to give to cancel a reservation? 

You can cancel anytime before the start of your rental. For pre-paid bookings, the cancellation fee depends on how much prior notice you give us and can be up to $200 in the US and up to 150 CAD in Canada (plus tax, if applicable).

Please note: if you do not cancel your pre-paid booking prior to the start of your rental, you will be charged the full rental price — even if you do not pick up the vehicle.

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