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A charging session doesn't start – What do I do?
1. Internet Connection: Ensure a stable internet connection.
2. Correct Charger Selection: Verify you've chosen the right charger compatible with your car. Check the connector, ensuring it's firmly connected to your vehicle.
3. Station Functionality: Confirm the charging station is operational by checking the display or contacting the charge point operator in case of any station errors.
4. Follow Charging Steps: Double-check if you've followed the correct steps to initiate the charging session via the SIXT app.
5. Payment Setup: Ensure a valid payment method is added, and you have sufficient credit to cover the charging session cost.
6. Restart: Restart the SIXT app and try initiating the charging session once more.
7. Contact the Operator: If the issue persists and relates to the charging point operator (CPO), directly reach out to them. Locate their contact details on the charging point.
8. Explore Alternatives: If resolution isn’t found with the CPO, consider locating another nearby charger through the SIXT app.
2. Correct Charger Selection: Verify you've chosen the right charger compatible with your car. Check the connector, ensuring it's firmly connected to your vehicle.
3. Station Functionality: Confirm the charging station is operational by checking the display or contacting the charge point operator in case of any station errors.
4. Follow Charging Steps: Double-check if you've followed the correct steps to initiate the charging session via the SIXT app.
5. Payment Setup: Ensure a valid payment method is added, and you have sufficient credit to cover the charging session cost.
6. Restart: Restart the SIXT app and try initiating the charging session once more.
7. Contact the Operator: If the issue persists and relates to the charging point operator (CPO), directly reach out to them. Locate their contact details on the charging point.
8. Explore Alternatives: If resolution isn’t found with the CPO, consider locating another nearby charger through the SIXT app.
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