CLAIMS & CAR DAMAGES

What to do in the event of an accident is printed on your rental contract, rental jacket, and damage report. You can also find a damage report inside the glove box of the vehicle.

Remain calm and make sure to stay out of harm’s way.
Dial 911 and contact the police to obtain a police report.
Gather information on all parties involved in the accident.
Take photos of the surrounding area, intersection and vehicles involved. Remember to use caution when taking photos.
Complete the damage report with as much information as possible.
If the vehicle is not drivable, please contact our SIXT Roadside Team at +1 888 749 8227, option 6

We speak of an accident as a sudden, involuntary and external event in which property damage and / or personal injury occurs.

Before you start driving, take a few moments to familiarize yourself with the vehicle's equipment and operation, including heat and A/C, radio, lights, windshield wipers, spare tire, seat belts and door locks, and gas tank access. Getting distracted trying to figure out those things while driving can be dangerous. Don’t wait until the fuel warning light goes on to think about buying gas, especially if you don’t know how far it is between gas stations. If, in the unlikely event that an emergency light illuminates on your control panel, don’t ignore it. Use good judgment about whether you can get back to our location safely and don’t hesitate to call our toll-free 24-hour roadside assistance in the U.S. at +1 888 749 8227 and please fill out our incident/damage form.

If, in the unlikely event that your car malfunctions on a major thoroughfare, lock the doors, turn on the hazard lights and, if you have a cell phone, call the police or, in the US, phone the 24-hour roadside assistance at +1 888 749 8227, and please fill out our incident/damage form. Do not leave your vehicle. Wait in the car for service or the police to arrive. Accepting help from strangers, no matter how well intended, is not a good idea unless you can’t call for help and they can.

If you happen to lock your keys in the vehicle, lose your keys or run out of gas, you may be assessed a service charge depending on the nature of the incident. To avoid those service charges, you can book extended roadside protection after choosing your preferred rental car. All services need to be ordered by a direct claim with the SIXT 24-hour Roadside Assistance team as they are responsible for determining the type and extent of service required. You also are responsible for any and all loss of or damage to the rental vehicle resulting from causes including but not limited to collision, rollover, vandalism, theft, seizure, flood, fire, hail or other acts of nature. Please phone the 24-hour roadside assistance at +1 888 749 8227 as necessary and please fill out our incident/damage form.
 

Ensure that you get the other party's contact information so we may pursue them and/or their insurance company on your behalf for damages. Please note that our pursuit of the other party does not absolve you from your contractual obligation to pay for the damage.

Please check the glove box of the rental vehicle. We ask that you also maintain a copy of your completed accident/incident report for future reference.

In accordance with the General Terms and Conditions, you as a subscriber are fully liable for all costs and fees incurred in connection with traffic and administrative offenses, such as traffic tickets and fines. We pass on your contact details to the requesting authority. Please pay the fine directly to the authority if it contacted you. No payment is made by Sixt.

Sixt charges a lump sum for processing a traffic violation in accordance with the general terms and conditions. You will receive a copy of the relevant authority request together with our letter.

Please note: The fine itself is not included in this lump sum. Pay the fine directly to the authority if it contacted you. No payment is made by Sixt.

Please inform the authority if the driver name differs from that of the SIXT + subscriber. The lump sum for expenses is automatically charged to the holder of the SIXT + subscription and must be paid to SIXT. It is irrelevant who makes this transfer. A separate letter to the actual causer will not be sent.

If you experience any mechanical or damage issue with your vehicle during the rental period, please contact our Sixt Roadside Team at +1 888 749 8227, option 6.

When configuring your SIXT + subscription, you can add the option of a replacement car guarantee in the event of a repair.
In the event of a self-inflicted accident, you will receive a replacement car from Sixt during the repair period. If you have to stay mobile, this service option is definitely worth it, since comprehensive insurance only covers vehicle repairs.