Questions about TIER e-bikes? Here you'll find the answers

To rent an e-bike via the SIXT app, you need the latest version of the SIXT app. In the tab "SIXT share" you can see all available e-bikes in the business area. You can rent them directly via the app and start riding. You can only end the rental within the business area, but while you are riding you can leave the business area.

• Registration in the SIXT app.
• You are at least 18 years old. 
• No driver's license is required. 
• Deposit of a valid payment method in the SIXT app. 
• For your own safety, we recommend that you always wear a helmet. Depending on the applicable road traffic law, wearing a helmet may be mandatory. 
• Only 1 person is allowed to ride on an e-bike. 

1. Are the brakes working? Pump them to make sure. 
2. Are the tires undamaged? What about the overall bike? 
3. Do the lights work? 
4. Adjust the seat to ride comfortably 
5. Does the bike have enough battery? And does your phone have enough battery to finish your ride? 

1. Find a TIER e-bike near you, open the SIXT app and scan the QR code or tap "start ride" to unlock. If the QR code didn’t work, you can manually enter the code in order to unlock your bike. Make sure you have installed the latest version of the SIXT app.  
2. Lift the kickstand 
3. Stand with one foot on the pedal and leave with the other and start to slide. 
4. Place your other foot on the pedal to keep your feet steady. Focus and keep balance on yourself, step on the pedal for acceleration. For your safety, the motor won't start until the bike reaches 5 km/h. 
5. Stop pedaling to reduce speed and squeeze the brake levers to brake. 

You might be experiencing this issue for a number of reasons but first make sure that you have followed the instructions on how to start a ride carefully. You may revert to the in-app tutorial if you need any instructions. If the e-bike is still giving you a hard time, please reach out to TIER Customer Care team: 

To help TIER help you the best way possible, please have the following information in hands: 

• How did you unlock the e-bike? (QR code or inserting the code manually) 
• How did the e-bike react? (Did the lights turn on? Did it make any noises?) 
• Did you get any error message in the app? 
• Did the engine start after you reached 5 km/h? 

Use the two levers you find on the handlebar. The front brake is on the right hand and the rear brake is on the left hand. We recommend that you make use the left-hand brake when it's slippery. 

You can park your rental during the ride by using the in-app park function, but please bear in mind that the maximal rental duration is two hours, park timing included. You can park your ride as many times as you'd like, as long as it doesn't exceed the maximal 2-hour rental duration. During the park function, the bike will not be able to be moved, but you will still pay the same price per minute. After the two hours, the rental will automatically end.

If you have reached your destination and want to end your booking. Please make sure that: 

• You are inside the business area. The business area is the off-white area on the map. Here you can ride freely and end your booking without any extra charges. 
• Non-business area: This area is marked as red on the map. You cannot end a ride in this area. If you find yourself on the border of the non-business area, it is possible that the rental cannot be ended due to light GPS drifting. This can be easily solved when you ride a bit deeper into the business area. 
• Be aware that in some cities (e.g. London) you must park your bike in a designated parking zone marked “P” on the map. 
• Make sure that your parking does not block public pathways, public transportation stops, driveways or building entrances of any kind. 
• Also do not park on private property or in backyards. 

• Make sure you are inside the business area which is marked as off-white on the map. It is not allowed to end your ride outside the business area so please make sure you are located correctly. 
• In some cities which have the mandatory parking zones, make sure you park in these zones 
• Please check that you are not blocking any public pathways and make sure there is room (min 2.5m) 
• Push the kickstand down 
• In the SIXT app press “end journey” once, pull the lock into the hole of the back wheel and confirm a second time "end journey” in the app. Wait for the SIXT app to confirm, that your journey is ended.  

First things first - always make sure to:  

• Circle around a bit in the area, just to give the GPS a chance to properly locate you.  
• Restart the SIXT app and check if the app was able to locate you in the map.
• If you still cannot end your ride please check that you are inside the business area.

Last but not least: does your city have mandatory parking zones? To comply with local laws, TIER has implemented designated parking zones, where riders must park and end their ride. 

If none of the before mentioned options solve the issue just reach out TIER Customer Care team to:

Please feel free to contact TIER directly to review the final price of your booking.

If the rental ends while riding, the bike will slow down and lock when you stop. You have probably reached the maximum amount of rental time which is two hours. Please feel free to start a new booking in case you wish to continue riding! 

Please contact TIER directly:

Please contact TIER directly.