Questions about TIER e-Scooters? Here you'll find the answers

To use the TIER e-scooters, you need the latest version of the SIXT app. In the tab "SIXT share" you can see all available electric e-scooters in the business area. You can rent them via the app and start driving directly. You can end the rental within the business area.

• A registration in the SIXT app is required.
• You are at least 18 years old.
• No driver's license is required.
• Deposit of a valid credit card in the SIXT app.
• For your own safety, we recommend that you always wear a helmet. Depending on the applicable road traffic law, wearing a helmet may be mandatory.
• Only 1 person is allowed to drive per e-scooter.

1. Are the brakes working? Pump them to make sure.
2. Are the tires undamaged? What about the overall scooter?
3. Do the lights work?
4. Does the e-scooter have enough battery? And does your phone have enough battery to finish your ride?

1. Find & select a TIER e-scooter near you, click "unlock", scan the QR-code, confirm the T&Cs, enter your pin and the e-scooter will unlock.
2. Place one foot on the footboard, hands on the handlebar and push-off with your foot 3-4 times to get going.
3. Place both feet on the footboard when you’re ready to accelerate.
4. Press down on the right lever to gain speed. We advise you not to press all the way down your first time riding. Please be aware that the new TIER e-scooters do not allow backfoot braking. Do not exceed the speed limit of your city. Slow down when going downhill and never exceed 20km/h.

When you have reached your destination and want to park your e-scooter. Always double-check that:

• Make sure, that you are inside the business area as you cannot end a ride outside the business area.Our business area is marked by a red border. You may not be able to finish the rental if you are on the outer border of the business area due to light GPS drifting. This can be easily solved by circling around a bit in the area, just to give the GPS a chance to properly locate you or alternatively, you ride a bit deeper into the business area. 
• If you leave the business area during the rental, the e-scooter will gradually slow down and come to a stop. 
• Make sure that you do not block any public roads, public transport stops, driveways or building entrances. 
• Do not park on private property or in backyards.
• Last but not least, are there mandatory parking zones in your city? To comply with local laws, our partner has established designated parking zones (e.g. in London) where you must park and complete your journey. These are marked with "P" on the map.

• Make sure, that you are inside the business area as you cannot end a ride outside the business area.Our business area is marked by a red border. You may not be able to finish the rental if you are on the outer border of the business area due to light GPS drifting. This can be easily solved by circling around a bit in the area, just to give the GPS a chance to properly locate you or alternatively, you ride a bit deeper into the business area. 
• Make sure that you do not block any public roads, public transport stops, driveways or building entrances. 
• Do not park on private property or in backyards.
• Push the kickstand down.
• When you get to your destination, press the "end rental" button in the SIXT app and make sure the e-scooter locks: the front display, the front and the backlights switch off.
• Last but not least, are there mandatory parking zones in your city? To comply with local laws, our partner has established designated parking zones (e.g. in London) where you must park and complete your journey. These are marked with "P" on the map.

You might be experiencing this issue for a number of reasons but first make sure that you have followed the instructions on how to start a ride carefully. You may revert to the in-app tutorial if you need any instructions. If you are still having a hard time, please try another TIER e-scooter in the vicintiy or reach out to TIER customer care team. 

First things first - always make sure to:  

• Circle around a bit in the area, just to give the GPS a chance to properly locate you  
• Restart the SIXT app and check if the app was able to locate you in the map 
• If you still cannot end your ride please check that you are inside the business area 

If none of the before mentioned options solve the issue, just reach out TIER Customer Care team.

When slowing down, please be aware of the e-scooter model you are riding. All older TIER e-scooters allow braking by using the left-hand brake and only older models allow back-foot braking.

On all new TIER e-scooters, you can brake by using either the left-hand or right-hand lever to slow down. Be aware that the left-hand brake is for the back wheel and the right for the front wheel. We recommend that you make use of the left-hand brake when it's slippery.

When riding our e-scooters the max rental duration time is 2 hours. After 120 minutes the ride will automatically end. Have in mind that the max rental duration time also includes the time you pause your ride. We've set a max ride duration time to make sure you aren't charged unnecessarily in case you forget to end your ride.

Wear a helmet, be attentive and ride smart. Watch out for large vehicles, do not drive in blind spots, and be aware of your surroundings. And of course no driving when under the influence of substances! Whichever vehicle you prefer for your urban travel always remember to drive smart as the true trailblazer we know you are!

According to the regulations of the city of Paris, it is prohibited to place objects of any kind on public spaces if they are likely to obstruct the public road or obstruct traffic. Users of electric scooters must comply with the requirements of the Code de la Route (Highway Code). It is important that each user inquires about the applicable regulations.

Please feel free to contact TIER directly to review the final price of your booking. Find all the TIER contact information here.

Please contact TIER directly.

Please contact TIER directly.