Car Sharing FAQs - Protection & Car Damage

In the SIXT App, you will find all reported damages of a vehicle. Just click on "Damages" after having reserved the vehicle to view those. Did you notice any new damage? Please report it in our damage reporting feature within the app. In addition, please inform the police in any case, regardless of whether it was self-inflicted or with third-party involvement. As a lessee you are obliged to ensure that all reasonable measures required for the mitigation and preservation of evidence are being taken. Please consult our T&C in order to familiarize yourself with the correct procedure in case of new damages. 

If the customer detects any damage that has not yet been reported when booking one of our vehicles, we will record this damage. Our claims department will then write to the last renter, so that the cause of the damage can be clarified.

We hope, that all persons involved in the accident are well. If this is not the case, please call the medical emergency service first.  
In case of an accident or new damage please follow the procedure described here below:  

• Every accident or new damage must categorically reported to the police, regardless of whether it was self-inflicted or with third-party involvement, also for pure property damages and if no third party is involved.
• As a lessee you are obliged to ensure that all reasonable measures required for the mitigation and preservation of evidence are being taken and you must report them to SIXT. 
• This is why you need to reach out to the SIXT share customer service by phone at the accident scene. Do not leave the accident scene without having done so. 
• The rental contract will, in the case of an accident or a new damage, be terminated only after the proper return of the vehicle. If the vehicle is in no roadworthy condition due to the accident the rental contract ends upon consultation with SIXT when handing over the car to the towing company.
• You must forward a written accident report to the SIXT customer service or alternatively completely fill in the damage form provided by SIXT - ideally with photos of all damages and of the accident scene. Please indicate the police file number. 

Make sure to familiarize yourself with the detailled procedure in case of an accident in our T&C. 

In the currently applicable minute-based, hourly or daily rates of a SIXT share vehicle, comprehensive insurance coverage and theft protection is already included. The deductible per claim is 950€ (exception: SIXT share premium vehicles). You can reduce the deductible by booking the corresponding protection option in the SIXT app. You can find more information about our protection options on our tarif page. The currently applicable price for the protection option for the vehicle you have chosen will be visible at the time of reservation in the SIXT app. We recommend the comprehensive insurance coverage and theft protection with reduced deductible to avoid a high financial burden in the event of a damage. The comprehensive insurance and theft protection cover damages you cause to the rental vehicle in case of an accident. Likewise, the integrated theft protection covers you in case of car theft. Without comprehensive insurance and theft protection, you are liable for vehicle damages up to the full value of the vehicle plus other eligible damages (e.g., loss of value, expert costs, etc.), if they are not proven to be caused by a third party. The comprehensive insurance coverage for accident damages can be reduced or waived in case of gross negligence or intentional damage, as well as in case of gross negligence or intentional violation of obligations.

With SIXT share, you have the option to reduce your deductible to as low as €0 by adding the relevant protection option during the reservation process in the SIXT app. Our current options can be found below:

Basic: excess, in the event of damage, is reduced to €450 per claim (exception: SIXT share BLACK vehicles).

Smart: with this option, your excess is reduced to €0 per claim (exception: SIXT share BLACK vehicles)

The prices of the "Basic" and "Smart" protection options vary depending on the selected rental option, vehicle category, and the value of the vehicle. The currently applicable price will be displayed at the time of reservation in the SIXT app. You can find more information about the protection options here.

Our tip: Save your preferred deductible for future trips, and the selected protection option will be automatically added to every SIXT share journey*.

Hourly and daily protection options:

Good news if you're on the road for an longer period: Hourly and daily rates are available for protection options too! This means that once you select an hourly or daily package for the vehicle, you can add the corresponding protection options at a discounted fixed price. In this case, it's no longer possible to book the protection on a per-minute basis. The best part is that you'll know the cost of a protection option for the chosen timeframe before starting your journey, and you'll even save money compared to the usual minute-based rate.

Please note that unused minutes cannot be refunded, so make the most of your hourly or daily package. After a package expires, you'll be billed at the minute rate, and you can find the applicable price for your vehicle directly in the SIXT app.

*The prices of the "Basic" and "Smart" protection options vary depending on the selected rental option, vehicle category, and the value of the vehicle.

The prices for our "Basic" and "Smart" protection options vary depending on the rental rate and value of the vehicles in the selected vehicle category. When booking a vehicle in the SIXT app, the correct pricing for your chosen vehicle, will be clearly listed.

Book a protection option in the SIXT app by selecting your preferred option under "Protection" when booking your car with SIXT share. To make sure that you always have the same level of protection, we recommend saving your preferred protection option for future trips. 
Please note that it is only possible to add the protection option before opening the vehicle.

No, private car insurance cannot be used for SIXT share vehicles.