SIXT Infopoint EN Heros FAQ
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Frequently asked questions

General FAQs

SIXT Help Center

Agency related questions

How can I register my agency with SIXT?

To register your agency with SIXT, please follow these steps:

  1. Go to the Agency Application section on our website.
  2. Download the application form and fill in your agency information.
  3. Attach a company stamp to the completed form.
  4. Email the form to travelagency@sixt.com.

Our travel agency team will then create an account for you and send you an email with your agency data, along with further information on how to book our products.

What do I have to do if my agency moved?

If your agency has recently moved and you have a new address, updating your information with SIXT is easy. Simply follow these steps:

  1. Send an email to our travel agency team at travelagency@sixt.com.
  2. In the email, include your new address.

Our team will upload the new information into our system. That's it! Once your information has been updated, you can continue to enjoy all the benefits of partnering with SIXT.

What do I have to do if my agency changed company names?

If your agency has recently changed its company name, you can update your information by following these simple steps:

  1. Fill in a new travel agency application form with your updated company name.
  2. Send the form to our travel agency team at travelagency@sixt.com.

Our team will process your application and update your information in our system.

Rebooking and cancellation

How can I change a reservation?

To change a reservation, you can follow these steps:

  1. In the agency login, click on "Rebooking".
  2. Enter the reservation number and security code.
  3. Make the necessary changes to the reservation.
  4. Confirm and save the reservation.

Alternatively, you can also change existing bookings in the GDS system that you used. You can find further instructions on how to amend reservations in the system on our website.

However, if the reservation includes a limited or full credit voucher, please contact our agency team at travelagency@sixt.com to change it. Note that changing a booking including a voucher will delete the voucher from the booking.

Please note:

Please note that prepaid bookings can be changed up to one hour prior to the scheduled pick-up time, subject to a fee of €20 plus any difference in price between the original and new booking. No refund will be given if the new price is lower than the original price.

An exception is made for SIXT holiday bookings, which can be rebooked free of charge. However, no refund will be given if the new price is lower than the original price.

How can I cancel a reservation?

To cancel a reservation, you can follow these steps:

  • For reservations made through the agency login, click on "Cancellation" in the menu, enter the reservation number and security code, and confirm the cancellation.
  • For bookings made in a GDS system, cancel the reservation in the respective GDS system. Instructions on how to do this can be found here.

If your customer cancels their entire trip, please cancel the rental car reservation as well. Canceling unnecessary reservations helps us better plan our fleet and availability for customers who need vehicles.

Please note:

Please note that for pre-paid bookings, the rental amount for the first three days including extras and charges cannot be refunded. However, any prepayment exceeding the rental charge of three rental days including any extras and charges will be refunded within ten working days of the cancellation.

The exception to this is SIXT holiday bookings, which will be fully refunded if canceled before the scheduled pick-up.

Commission payment

How and when do I receive my commission?

These are the key facts about the commission payment:

Payment Schedule: Commissions are paid once a month.

Payment Providers: Payments are made through one of our payment providers, Paymode-X or Onyx.

Payment Method: The method of payment depends on the settings of your account and can be either by cheque or bank transfer.

Cheque Payment: If you choose to receive payment via cheque, please note that it may take a few days for the cheque to arrive since it will be mailed to your agency.

Please note: To ensure timely delivery of your payment, please make sure that SIXT always has your up-to-date address information.

For any questions or concerns regarding commission payments, please contact our travel agency team (travelagency@sixt.com).

How do I register with Paymode-X or Onyx?

To register with Paymode-X or Onyx for commission pay-out, follow these steps:

  1. Check the payment provider based on the country your agency is located in. The commission will either be paid out by Paymode-X or Onyx, via cheque or bank transfer.
  2. If you have not received the registration manual, please contact your local travel agency representative for assistance. Alternatively, you can request the registration manual by sending an email to our travel agency team at travelagency@sixt.com.

I forgot my password, what should I do?

To retrieve a forgotten password for Paymode-X or Onyx, please contact them directly using the following email addresses:

Please note that our travel agency support team is not authorized to change your password due to data security reasons.

For which bookings do I receive a commission?

You will receive a commission for the following types of bookings:

  • Rentals for SIXT holiday
  • Our travel agency rates, which include Comfort, Advanced, and Basic Packages
  • Public rates

Please note that commissions are only paid for reservations that have been converted into rental agreements. If a customer does not show up at the branch and does not pick up the vehicle, no commission will be paid for that reservation.